Returns will only be accepted if an item is faulty or an error has been made in your order.   

Please note that we have made every effort to display as accurately as possible the colours of our products that appear in this site. However, actual colours you see will depend on your monitor and we cannot guarantee that your monitor's display of any colour will be accurate.

Full refunds will be made if you make contact with us within 7 days and the product is returned to us in as sent condition. Postage return is at the purchaser's cost.

Handling fees of 20% apply for any refund between 8-29 days.

NO refunds after 30 days.

All product returns are at your (the purchaser's) cost and must be returned to Storybook Alpacas in a timely manner. The product must be in an as sold condition and cannot be returned if it has been used/worn.

Express postage rates on shipping are NON refundable in all circumstances.